Privacy Policy

📖 1. Introduction & Scope

Welcome to StudyHub (also operating under the EduRev educational initiative, Package ID: com.studyhub.edutech). StudyHub is an educational prep application and online platform designed to empower Class 6 to Class 12 students with NCERT solutions, chapter revision notes, state board question banks, mock tests, and interactive educational media.

We are committed to maintaining the highest standards of user confidentiality, transparent data practices, and strict compliance with the Google Play Developer Policy, the Children's Online Privacy Protection Act (COPPA), and the Digital Personal Data Protection Act (DPDP Act, 2023) of India.

📝 2. Information We Collect

Depending on how you interact with StudyHub, we may collect the following categories of information:

A. Information You Provide Directly

• Account Registration & Google Sign-In: When you sign in using Google OAuth or phone authentication, we receive your name, registered email address, avatar photo URL, and unique Google User ID (UID).
• Academic Preferences: Your selected educational Board (e.g., CBSE, UP Board, Bihar Board, MP Board, Rajasthan Board, Maharashtra Board, ICSE), Class/Grade (Class 6 through 12), and Medium of instruction (English, Hindi, etc.).
• Support Queries & Content Feedback: Text descriptions or question flags you submit when reporting errors, typos in NCERT solutions, or contacting WhatsApp support.

B. Information Collected Automatically

• Academic Activity & Learning Progress: Chapter reading completion percentages, quiz scores, question attempt records, bookmarked chapters, and recent study history. This data enables you to resume studying seamlessly across sessions.
• Device & Hardware Diagnostics: Device model, manufacturer, Android OS version, app version code, network type (Wi-Fi or cellular data), and general crash diagnostics via Firebase Crashlytics.
• Advertising Identifiers: Google Advertising ID (AAID) used in compliance with Google Play Developer policies to serve contextual or non-personalized advertisements, subject to age-appropriate filtering.

🚫 3. Information We Do NOT Collect

To preserve student privacy, StudyHub explicitly avoids harvesting intrusive personal data:

• ❌ No Precise GPS Location: We do not track or store your fine or coarse GPS coordinates.
• ❌ No Financial / Credit Card Credentials: All payments for VIP subscriptions are handled strictly and exclusively through Google Play In-App Billing. StudyHub never sees or stores your credit card numbers, bank credentials, or UPI PINs.
• ❌ No Device Contacts or Media Harvesting: We do not read your contact list, call logs, SMS messages, camera feed, microphone, or external photo library.
• ❌ No Biometric Data: No fingerprint, facial recognition, or health data is accessed or collected.

🎯 4. How We Use Your Information

We process your data strictly for legitimate educational, operational, and customer support purposes:

👶 5. Children & Student Privacy (COPPA & DPDP)

StudyHub caters to school students. Safeguarding minors is our core responsibility. We follow stringent safeguards in line with COPPA and the Indian DPDP Act 2023:

• No Behavioral Profiling of Minors: We do not conduct behavioral tracking, cross-site profiling, or targeted ad auctions on young learners.
• Grade-Based Ad Exclusions: Our backend configuration system explicitly excludes targeted advertising from primary grades (Classes 1–5).
• AdMob Families Policy Compliance: All ad requests emitted from the app are marked with appropriate Google Play Families Policy flags (such as tagForChildDirectedTreatment or non-personalized requests) where required.
• Parental Supervision & Consent: If a parent or guardian discovers that their child under 13 has provided personal data without parental consent, they may contact us at support@studyhub.boardexams.in for immediate data expungement.

🔌 6. Third-Party SDKs & Service Providers

StudyHub integrates verified, industry-standard Google SDKs to ensure stable app performance, secure logins, and compliant monetization:

📢 7. Advertising & AdMob Policy

To keep comprehensive NCERT solutions and state board study materials accessible to every student free of charge, StudyHub utilizes Google AdMob to display banner ads, interstitial transitions between chapters, and rewarded video ads.

• Rewarded Content: Students can choose to watch a short rewarded video ad to unlock premium chapter solutions or offline downloads without paying monetary fees.
• Ad-Free Option (StudyHub VIP): Students seeking an entirely distraction-free study environment may subscribe to StudyHub VIP Pass via Google Play Billing, which immediately deactivates all AdMob advertisements.
• Opting Out of Personalized Ads: You can reset or opt out of personalized advertising at any time on your Android device by going to: Settings > Google > Ads > Delete Advertising ID or Opt out of Ads Personalization.

🔒 8. Data Retention & Security Measures

We employ robust organizational and technical security measures to safeguard student information:

• Encryption in Transit: All network communications between the StudyHub Android application and our backend servers are strictly enforced over TLS 1.3 / HTTPS encryption.
• Encrypted Database Storage: Sensitive credentials, authentication tokens, and study records are stored in secure MySQL databases with restricted access controls.
• Token-Based Authentication: Sessions are managed via signed Bearer tokens; passwords are never stored in plaintext.
• Data Retention Period: We retain your personal data only as long as your account is active. If your account remains inactive for more than 24 consecutive months or you request deletion, all personally identifiable records are permanently expunged.

⚖️ 9. Your Rights & Account Deletion

Under applicable global and Indian privacy laws, you possess comprehensive rights over your data:

• Right to Access: You can view your saved profile information, quiz attempts, and bookmarks within the app.
• Right to Correct: You can change your registered board, medium, and class directly from the Profile screen at any time.
• Right to Erasure (Account Deletion): You have the absolute right to delete your StudyHub account and permanently erase all personal and academic records.

📬 10. Grievance Redressal & Contact

If you have questions, concerns, or grievances regarding this Privacy Policy or our data protection practices, please contact our designated Grievance & Data Protection Officer: