📱 Method 1: Instant In-App Deletion (Recommended)
If you have the StudyHub app installed on your Android device, you can delete your account and all associated data immediately with zero waiting time:
Launch the StudyHub app on your Android smartphone or tablet.
Tap the Profile tab located at the bottom-right of the main navigation bar.
Scroll down to the bottom of the Profile screen to find the Delete Account option.
Tap Delete Account > Confirm the dialog by tapping Delete Permanently. Your authentication token is revoked, Google session is detached, and your database records are purged immediately.
🌐 Method 2: Web & Email Deletion Request
If you have uninstalled the StudyHub app or no longer have access to your Android device, you can submit a web deletion request using the form below. Our Data Protection team will process your request and permanently expunge your account within 48 to 72 business hours.
Direct Email Submission:
Alternatively, email our Data Protection team directly from your registered email address at support@studyhub.boardexams.in using the template below:
📊 Comprehensive Data Inventory: What is Erased vs Retained
In strict adherence to the Google Play Developer Policy and Data Safety requirements, here is the transparent breakdown of how your data is handled upon deletion:
| Data Type | Status Upon Deletion | Details & Retention Policy |
|---|---|---|
| User Profile | ❌ Permanently Deleted | Full Name, Email Address, Google UID, and Avatar URL are immediately deleted from production databases. |
| Academic Records | ❌ Permanently Deleted | All test attempts, quiz scores, accuracy statistics, and streak histories are permanently purged. |
| Bookmarks & Saved Items | ❌ Permanently Deleted | Saved chapters, formula bookmarks, and custom reading highlights are wiped. |
| Auth & Notification Tokens | ❌ Permanently Revoked | JWT Bearer tokens and Firebase Cloud Messaging (FCM) push tokens are invalidated. |
| Google Play Order Receipts | 🔒 Retained by Google | Financial transactions for VIP subscriptions are managed by Google Play Billing. Non-personal transaction IDs are retained strictly for statutory accounting and tax compliance under Indian Law for required statutory audit periods. |
| Aggregated System Analytics | 📊 Anonymized | High-level anonymous statistics (e.g., total reads on a textbook chapter) that contain zero personally identifiable information remain aggregated. |
⏱️ Turnaround Timeframes & Verification
- In-App Deletion: Immediate (0 seconds turnaround). Your account is purged on execution.
- Web / Email Requests: Processed within 48 to 72 business hours upon receipt.
- Verification: To protect users against unauthorized deletion by third parties, web requests submitted via email must originate from the registered email address or provide ownership proof.
Data Protection Officer: StudyHub Security & Privacy Desk
Support Email: support@studyhub.boardexams.in
Official Package ID: com.studyhub.edutech